All Questions
Account
Payment
Bonus
Betting
Signing up on Jungle Haan takes just 2 to 3 minutes. Here's what you'll need to create an account:
Providing an email address is optional, but if you do, you'll receive bonus offers and security alerts by email as well. Once registered, you can log in from any browser or the Jungle Haan app.
1
Full Name: Make sure it matches your National ID — it will be needed for KYC verification later.
2
Active Mobile Number: Must be a Bangladeshi number (01X-XXXXXXXXX). This number will receive your OTP and will also be used for payments.
3
Date of birth: Registration is strictly prohibited for anyone under 18 years of age.
4
Password: Choose a strong password with at least 8 characters, combining uppercase letters and numbers.
5
Mobile OTP Verification: After submitting the form, a 6-digit OTP will arrive within 30 seconds — enter it to complete your registration.
Providing an email address is optional, but if you do, you'll receive bonus offers and security alerts by email as well. Once registered, you can log in from any browser or the Jungle Haan app.
Deposits to Jungle Haan are typically 1 to 5 minutes credited instantly. However, during peak network hours, it may take up to 15 minutes.
Payment Methods & Typical Processing Times:
bKash Nagad Rocket — all within 1–5 minutes
Bank Transfer — 15 minutes to 2 hours
What to do if a deposit fails or is delayed:
Remember — when making a deposit, always double-check that you're sending to the correct mobile number. Sending to the wrong number can significantly delay any refund.
Payment Methods & Typical Processing Times:
bKash Nagad Rocket — all within 1–5 minutes
Bank Transfer — 15 minutes to 2 hours
What to do if a deposit fails or is delayed:
1
First, check your mobile banking app to confirm whether the amount was deducted.
2
Log in to your Jungle Haan account and check "Payment History" or "Transaction History".
3
If more than 15 minutes have passed, contact Live Chat support and provide your Transaction ID (TrxID).
4
If the amount was deducted but not credited, support will usually process a manual credit within 30 minutes.
Remember — when making a deposit, always double-check that you're sending to the correct mobile number. Sending to the wrong number can significantly delay any refund.
As per Jungle Haan's terms Maximum one account per person Permitted. However, one person opening multiple accounts is considered a rule violation.
For family members:
Two family members living at the same address or sharing a device may each hold a separate account, provided the following conditions are met:
Penalty: If someone creates multiple accounts as the same person — especially to claim bonuses repeatedly — those accounts will be closed and the balances may be forfeited. If you're unsure, inform support in advance.
For family members:
Two family members living at the same address or sharing a device may each hold a separate account, provided the following conditions are met:
- Each person must have a separate mobile number and National ID
- Deposits and withdrawals must be made from a mobile banking account registered in your own name
- If two accounts are being used from the same IP address or device, it's best to notify support in advance
Penalty: If someone creates multiple accounts as the same person — especially to claim bonuses repeatedly — those accounts will be closed and the balances may be forfeited. If you're unsure, inform support in advance.
Your complete betting history and financial transaction records on Jungle Haan are securely stored in your account.
Where to find your betting records:
What you'll see in the record:
Latest 90-Day Record visible directly. For older records, contact support — records are available for up to 6 months. You can also find a full history of all deposits and withdrawals under "Transaction History".
Where to find your betting records:
1
Log in and click your name in the top right corner.
2
Go to the "My Account" menu.
3
Click on the "Bet History" tab.
4
Use the date filter to pull up records for a specific day.
What you'll see in the record:
- Bet Date & Time
- Event Name & Market Type
- Bet amount and odds
- Result (win/loss/pending) and amount received
Latest 90-Day Record visible directly. For older records, contact support — records are available for up to 6 months. You can also find a full history of all deposits and withdrawals under "Transaction History".
KYC (Know Your Customer) is an identity verification process that Jungle Haan carries out for security and compliance purposes. Not all members are required to complete it at the same time.
When KYC is required:
Required documents:
Once KYC is complete, you can typically expect 24 to 48 hours Verification is completed within this timeframe and you will be notified by SMS. If the image is unclear, you will be asked to resubmit.
When KYC is required:
- For your first withdrawal exceeding ৳10,000
- When total transactions exceed ৳50,000
- If any unusual activity is detected on your account
- Where a bonus or promotion has specific terms and conditions
Required documents:
A
National ID (NID): Clear photos of front and back (JPG/PNG, max 5 MB)
B
Selfie: A clear photo of yourself holding your NID
C
Proof of Payment (if required): Mobile banking statement screenshot
Once KYC is complete, you can typically expect 24 to 48 hours Verification is completed within this timeframe and you will be notified by SMS. If the image is unclear, you will be asked to resubmit.
Jungle Haan's welcome bonus is applied automatically — no separate claim is needed. You just need to meet a few conditions:
How to get it:
If you haven't received your bonus, check:
How to get it:
1
Make your first deposit to a new account — minimum ৳100 is required.
2
As soon as your deposit is credited, a 100% bonus will be automatically added to your account (up to ৳5,000).
3
The bonus will appear separately as "Bonus Balance" and cannot be withdrawn directly.
4
Once you complete 5x wagering on the bonus amount, the bonus will be transferred to your main balance and become withdrawable.
If you haven't received your bonus, check:
- Whether the deposit was at least ৳100
- Whether this is your first deposit (the bonus is only available once)
- Whether a promo code was required — if you didn't have one, let support know
If a match is cancelled or incomplete, your stake is protected in accordance with Jungle Haan's settlement policy.
What happens in different scenarios:
Cancelled Before Match Starts
Your full stake will be refunded — it typically returns to your account within 5 to 10 minutes.
Match Suspended Mid-Game
Under international betting rules, if the minimum required overs or time are not completed, all bets are voided and refunded. For cricket, bets are cancelled if fewer than 5 overs are played; for football, if less than 45 minutes are completed.
After a specified number of overs
If the result is determined by the Duckworth-Lewis method, bets are settled according to that result.
For accumulator or multi bets: If an event is cancelled, that selection is removed and the remaining bets in the combination are recalculated.
If you don't receive a refund, wait 24 hours. If it still hasn't arrived, contact support with your bet reference number.
What happens in different scenarios:
Cancelled Before Match Starts
Your full stake will be refunded — it typically returns to your account within 5 to 10 minutes.
Match Suspended Mid-Game
Under international betting rules, if the minimum required overs or time are not completed, all bets are voided and refunded. For cricket, bets are cancelled if fewer than 5 overs are played; for football, if less than 45 minutes are completed.
After a specified number of overs
If the result is determined by the Duckworth-Lewis method, bets are settled according to that result.
For accumulator or multi bets: If an event is cancelled, that selection is removed and the remaining bets in the combination are recalculated.
If you don't receive a refund, wait 24 hours. If it still hasn't arrived, contact support with your bet reference number.
Can't find what you're looking for? Ask us in Bengali via Live Chat — you'll get an answer right away.
Go to Support