How We Collect Information
Jungle Haan collects certain information to improve your experience and maintain a secure platform. Data is collected in a few ways — directly from you, automatically during device usage, and occasionally through trusted third parties.
Directly from you
Information you provide directly is collected at the time of registration, during account updates, through KYC verification, and when you contact support.
Automatically
When you use the Jungle Haan website or app, certain technical information is collected automatically — such as your device type, browser, IP address, and how long you spent on each page. This information does not directly identify you; it is used to improve the quality of our service.
Our Commitment to Transparency: Jungle Haan never collects unnecessary data without your consent. You are always informed about what data is being collected and why.
What Types of Information Are Collected
Jungle Haan collects three main categories of information — identity information, financial information, and usage information. Full details are provided below.
The highest level of care is taken when handling financial information. Full card numbers and PINs are never stored on our servers — all payments are processed through a secure payment processor.
How Your Information Is Used
Jungle Haan uses collected data solely for specific, legitimate purposes. Your information is never used unnecessarily.
- Account Management & Verification: To verify your identity and keep your account secure.
- Service Delivery: To process bets, handle payments, and distribute winnings.
- Security assurance: To prevent fraud, money laundering, and account hacking.
- Service improvement: To analyse which features are used most and improve the platform accordingly.
- Legal Obligation: To meet regulatory requirements.
- Contact: To send important updates, promotions, and support messages.
- Responsible Gaming: To detect unusual gaming patterns and offer support when needed.
Your consent is obtained before any marketing messages are sent. If you wish to withdraw consent, you can turn off marketing notifications from your account settings at any time.
Who Your Information Is Shared With
Jungle Haan never sells your data. However, information may be shared with trusted parties in certain specific circumstances.
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, or your bank solely to process payments. These providers operate under their own privacy policies.
Technology Partners
Anonymous or limited data may be shared with game providers, cloud services, and analytics tools — strictly for operational purposes.
Legal Authority
Data may be disclosed in response to a court order or a lawful request from a regulatory authority. In such cases, Jungle Haan will always endeavour to notify you — unless legally prohibited from doing so.
Rest Assured: Before sharing your information with any third party, a data privacy agreement is put in place, and they are permitted to use your information only for the specified purpose.
Cookies & Tracking Technologies
Cookies are used on the Jungle Haan website and app. These are small text files stored in your browser that help pages load faster and remember your preferences.
| Cookie Type | Purpose | Duration | Can it be cancelled? |
|---|---|---|---|
| Maintaining login sessions, security | Until end of session | No — required to keep the service running | |
| Understanding page traffic and usage patterns | 30 days | Yes — via settings | |
| Remembering language, theme & display preferences | 1 year | Yes — via browser |
Cookies can be disabled from your browser settings, though some features may not work properly as a result. To manage cookie settings in the app, go to Settings → Privacy → Cookies.
How We Protect Your Data
Jungle Haan follows the highest industry standards to protect your data — covering not only technical safeguards but organizational measures as well.
- 256-bit SSL encryption: Maximum-strength encryption is applied during all data transmission.
- PCI DSS Compliance: Payment information is handled in compliance with international card security standards.
- Two-Factor Authentication (2FA): An option to add an extra layer of protection to your account.
- Regular security audits: Third-party cybersecurity teams conduct regular system audits.
- Limited Access: Only authorized personnel can access data on a need-to-know basis.
- Data Backup: Encrypted backups are stored on secure servers.
No system is 100% secure. However, Jungle Haan will take immediate action upon detecting any suspicious activity and will notify affected users promptly.
If you notice any security issue, please contact support immediately.
Your Rights
As a Jungle Haan member, you have several important rights regarding your personal data. These rights are in line with international data protection laws.
| Rights | What It Means | How to Use |
|---|---|---|
| Right to know | The right to view what information we hold about you | Submit a Support Request |
| Right to rectification | The right to correct inaccurate or incomplete information | Profile Settings or Support |
| Right to erasure | Request deletion of specific information | Written request to support |
| Right to Restriction | Restricting the Use of Your Data for Specific Purposes | Contact Support |
| Right to Data Portability | The right to receive your data in a portable format | Submit a Support Request |
| Right to Object | Right to opt out of marketing or profiling | Account Settings |
To exercise any of these rights support@junglehaan.wsto send us an email. We will respond within 30 days of receiving your request.
Children's Privacy
Jungle Haan strictly prohibits registration by anyone under the age of 18. We never knowingly collect personal information from minors or children.
If a minor has registered in error and this comes to our attention, the account will be closed immediately and any collected data will be deleted. We urge parents and guardians to remain vigilant.
Third-party services & links
The Jungle Haan platform may occasionally integrate with partner game providers. These third-party service providers operate under their own privacy policies.
Jungle Haan is not responsible for the privacy practices of these third parties. However, we only work with partners who maintain high data protection standards and have signed a confidentiality agreement with us.
Privacy Policy update
Jungle Haan may update this Privacy Policy from time to time. For significant changes, registered members will be notified in advance via email or in-app notification.
Any updated policy takes effect from the date shown at the top of the page. Continued use of the platform after a new policy is published will be taken as your acceptance of the updated terms.
Tip: Review this page from time to time. The date of the latest update will always be shown at the top of the page.